InSites Consulting acquires Answer

InSites Consulting has further expanded in Asia with the acquisition of Answer, headquartered in Taiwan. The acquisition follows a strategic partnership in which InSites Consulting has already been offering its community platform and technology to Answer’s client base in the region since 2016.

Answer Global was founded in 2005 by Vivian Luan, and strengthened its management team in 2016 with Jennifer Liu (recently appointed ESOMAR Representative for Taiwan), who gained experience at Ogilvy & Mather as Planning Director for 10 years. Answer has a strong focus on digital community-driven consumer collaboration and operates from a strategic position in the Asian region. The Taiwanese agency received the Bronze Trophy in the 2020 ESOMAR Research Effectiveness Awards for their EasyCard online community, designed to beta-test a new mobile payment app.

“We are excited to announce that we will be joining forces with the powerful management duo of Vivian and Jennifer, and the full team at Answer. We’ve been doing business together for several years, and have experienced Answer as an agency with a similar vision on the future of research and marketing, and with a strong cultural fit. Much like our previous acquisitions, from Join the Dots to ABN Impact, it is a delight to once again onboard a forward-thinking partner that shares our drive to unlock powerful consumer insights through the innovative use of community technology and unrivalled consultative power.”, says Kristof De Wulf, co-founder and CEO of InSites Consulting.

“We have a strong match with InSites Consulting, not only in our customer-centric future-forward approach, but also in the types of industries and sectors we service, with a robust focus on FMCG. We’ve enjoyed working with the InSites Consulting team for the last few years; it’s refreshing to have found a partner that ‘gets it’ – joining forces feels so natural.”, adds Jen of Answer Global Marketing Research.

Answer will start operating under the brand name InSites Consulting by end of Spring 2021, and both Vivian Luan and Jennifer Liu will remain in their existing management positions. Jennifer will also join the global InSites Consulting partner board. With Answer joining the InSites Consulting group, the business now unites close to 600 people across 18 locations.