Consumer Media Platform Preferences in 2020: Indian and Singaporean Consumers

The year 2020 has been an anomaly in all senses. This also applies to people’s interactions with various media platforms, both digital and traditional. The fact that a large section of the global population is spending a lot more time indoors compared to before the pandemic has most likely had an impact on how we are consuming advertisements and other product and brand messaging.

To explore this further, Borderless Access recently conducted an online study using its proprietary digital panels among audiences aged 24 to 60 in several key global economies. The study aimed to shed light on, among other things, which media platforms consumers have been more exposed to during the pandemic, which platforms garner the most trust, and the effectiveness of channels of brand communication. The study also explores how traditional and digital media perform against each other in this time of the pandemic.

In this report, we are focussing on the findings from Singapore and India and comparing them against the global outcomes of the study.

Media platforms with the greatest exposure during the pandemic

\"ConsumerIn India, digital media (80%) (online news, entertainment channels, etc.) and mobile apps (80%) (in-app ads, mobile notification banners, etc.), followed by social media (79%) and television (78%), have been the most common channels through which consumers are exposed to ads and brand messages.

In Singapore, the scenario is different: consumers are exposed to ads and brand messages most commonly through social media (67%), followed by digital media (58%) and television (56%).

Indian audience preferences, in terms of channels of media, are more consistent with the global audience, with strong leanings towards digital and social, as well as television. The Singaporean audience, on the other hand, leans more towards social media, along with digital media. Notably, a significant percentage of the audience in India also choose word-of-mouth, print media, and radio as common channels through which they are exposed to brand messaging.

Platforms most trusted by consumers

\"ConsumerWhile certain media platforms get more eyeballs compared to others, ultimately, audience trust in these platforms determines the chances of favourable outcomes. Our study revealed that television as a platform is most trusted by Indian audiences. 73% of Indian consumers choose television, followed closely by digital media, physical newspapers/magazines, and mobile apps. In Singapore, too, the highest percentage of the audiences claimed they trusted brand messaging shown on television the most. Interestingly, Singaporean consumers trust ads on the radio more than those they are exposed to on digital and social media and mobile apps.

Media platforms as sources of news

\"ConsumerGlobally, television comes across as the most trusted medium for consuming news. The same is true in both Singapore and India, where 65% and 80% of the audience picked television as their most trusted source of news.

In India, this was followed by digital media, as well as news apps. Print and social media were picked as reliable sources of news by an equal percentage of people.

In Singapore, print media came in after television, followed by radio (picked by 60% and 56% respectively). Interestingly, only 28% of people picked social media as a trustworthy source of news, ranking it even lower than word-of-mouth.

Ad/brand messaging effectiveness based on media platforms

To find out if the media platforms have had an impact on the effectiveness of ads, we asked our audience if they had made purchase decisions after being exposed to a brand communication on specific media platforms.

Globally, social media ads and brand messaging lead in terms of conversion, but only marginally at 59%, followed closely by television ads at 54%. In Singapore, television ads perform slightly better than other forms of media. This is followed by social and digital media at 40% and print media at 39%. Similarly, in India, television was picked by 80% of the audience, followed closely by social, digital media, and mobile apps.

Print vs digital media: consumer perception

In an ideal world, traditional and digital media would go hand in hand, complementing each other to deliver maximum marketing impact. Globally, the majority of audiences feel the same way, with 37% saying they would like to be able to rely on both forms of media. The same sentiment was shared by 45% of Singaporeans, a majority. On the contrary, 40% of Indians said they trust digital media more than print media.

Ironically, print media has been losing ground in both countries, and in India, the pandemic has accelerated the process. 89% of Singaporeans state that they had stopped using print media even before the pandemic, where-as 60% of Indians have stopped using it since the pandemic.

The takeaway

There is no denying that traditional media has been losing ground to digital media and this has been exacerbated since the start of the pandemic. However, we see from the study that traditional media, including print and television, are still effective in connecting with consumers, in influencing purchase decisions, for instance, and most importantly, in winning against digital/social media in terms of the trust factor.

Television, in particular, is still highly relevant in both countries as a platform for brand promotion, where it receives extensive audience exposure and acts as a credible source of information as well as news. In fact, the study reveals that ads and brand messaging on television perform slightly better than on social and digital media. Even print media, which has seen a sharp decline in consumption in recent years and more so since the beginning of this year, cannot be completely ignored by marketers as it continues to be a trusted source of information and news, particularly in India.

Even as digital and social media continue to dominate our lives, traditional media is still holding ground for now, but the tides are shifting.

By Borderless Access